Revocation

Cancellation policy for consumers for a contract where the goods are delivered in a single delivery

Instruction on the Right of Withdrawal

A consumer is defined as any natural person who concludes a legal transaction for purposes that predominantly do not relate to their commercial or self-employed professional activity.

Right of Withdrawal

You are entitled to withdraw from this contract within fourteen days without providing any reasons. The withdrawal period commences fourteen days after the day on which you or a third party designated by you, who is not the carrier, take possession of the goods. To exercise your right of withdrawal, please inform us (Ermin van Elst, Email: info@vanelst.ch) by means of a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your notice of exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you decide to withdraw from this contract, we will promptly and no later than fourteen days from the moment we receive notification of your withdrawal from this contract, reimburse you for all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a different delivery method than the one offered by us as the most favorable standard delivery). The reimbursement will be made using the same payment method you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged fees for this reimbursement. We reserve the right to refuse reimbursement until we have received the goods back in our possession or until you have provided evidence that you have returned the goods, whichever occurs earlier. You are obligated to return or hand over the goods immediately, and in any event, no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is considered met if you dispatch the goods before the fourteen-day period expires. You bear the direct costs of returning the goods. You are only responsible for any diminished value of the goods resulting from handling other than what is necessary to ascertain the nature, characteristics, and functioning of the goods.

Withdrawal Form Template

(If you wish to cancel the contract, please complete this form and return it.)
– To Ermin van Elst, Email: info@vanelst.ch
– I/we (*) hereby withdraw from the contract concluded for the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in the case of written communication)
– Date
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(*) Please delete inapplicable information.

Exclusion or Premature Extinguishment of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and that require individual selection or determination by the consumer or that are clearly tailored to the personal needs of the consumer. This also applies to goods that are perishable or whose expiration date would be quickly exceeded. Likewise, the right of withdrawal does not apply to the delivery of alcoholic beverages where the price has been agreed upon at the time of the conclusion of the contract but which cannot be delivered until at least 30 days after the conclusion of the contract, and whose current value depends on market fluctuations that the entrepreneur has no control over. Excluded from the right of withdrawal are also deliveries of newspapers, magazines, or periodicals unless they are subscription contracts.

 

The right of withdrawal expires prematurely in the following cases:

- Delivery of sealed goods that are not suitable for return due to reasons of health protection or hygiene if the sealing has been removed after delivery;
- Delivery of goods that, after delivery, have been inseparably mixed with other goods due to their nature;
- Delivery of sound or video recordings or computer software in sealed packaging if the sealing has been removed after delivery.

Cancellation instructions for consumers for a contract for several goods that the consumer has ordered as part of a single order and which are delivered separately

Cancellation Policy

A consumer is defined as any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity.

Right of Cancellation

You are free to revoke this contract within fourteen days without stating reasons. The cancellation period commences fourteen days after the day on which you or a third party named by you, who is not the carrier, take possession of the last goods. To exercise your right of cancellation, please inform us (Ermin van Elst, Email: info@vanelst.ch) by means of a clear statement (e.g., a letter sent by post or email) about your decision to cancel this contract. You may use the attached sample cancellation form for this purpose, but it is not mandatory. To comply with the cancellation deadline, it is sufficient to send the notification of the exercise of the right of cancellation before the expiry of this deadline.

Consequences of Cancellation

In the event of the revocation of this agreement, we will promptly refund all payments you have made to us, including delivery costs (except for additional costs resulting from your choice of a different delivery method than the one offered by us, the most cost-effective standard delivery), and no later than fourteen days from the day we receive your notification of the revocation of this agreement. We will use the same payment method for the refund as you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged fees for this refund. We reserve the right to refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier. You are obliged to return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this agreement. The deadline is met if you send back the goods before the fourteen-day period expires. You bear the direct costs of returning the goods. You only have to compensate for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties, and functionality.

Sample Withdrawal Form

(If you wish to reconsider your decision, please complete this form and return it.)
– To Ermin van Elst, Email: info@vanelst.ch
– I/we (*) hereby withdraw my/our (*) concluded contract for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in the case of written communication)
– Date
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(*) Delete inapplicable statements.

Exclusion or Premature Extinguishment of the Right of Withdrawal

The right of withdrawal does not apply to agreements regarding the provision of goods that are not prefabricated and for which the consumer's individual selection or determination is decisive, or which are clearly tailored to the personal needs of the consumer; for the delivery of goods that are perishable or would quickly exceed their expiration date; for the delivery of alcoholic beverages, the price of which was agreed upon at the time of contract conclusion, but which can be delivered no earlier than 30 days after contract conclusion and whose current value depends on market fluctuations over which the entrepreneur has no influence; for the delivery of newspapers, magazines, or illustrated magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in agreements for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their sealing has been removed after delivery; for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature; for the delivery of sound or video recordings or computer software in sealed packaging, if the sealing has been removed after delivery.

Cancellation instructions for consumers for a contract for the delivery of goods in several partial services or pieces

Cancellation Policy

Consumer refers to any natural person engaging in a legally binding transaction for purposes that are primarily not attributable to their commercial or self-employed professional activity.

Right of Withdrawal

You have the option to withdraw from this contract within fourteen days without stating reasons. The withdrawal period starts fourteen days after the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item. To exercise your right of withdrawal, you must inform us (Ermin van Elst, Email: info@vanelst.ch) through a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form, although it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences Following Revocation

In the event of revoking this contract, we will promptly and no later than fourteen days from the date we receive your notification of revocation of this contract, reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than our offered, most cost-effective standard delivery). We will use the same means of payment for the refund as you used for the initial transaction, unless expressly agreed otherwise with you; in no case will fees be charged for this refund. We reserve the right to refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier. The goods must be returned or handed over to us immediately and, in any case, no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send back the goods before the fourteen-day period expires. You bear the direct costs of returning the goods. You are only responsible for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Cancellation Form

(In order to exercise your right of withdrawal, please fill out this form and return it.)

– To Ermin van Elst, Email: info@vanelst.ch:

– I/we (*) hereby declare that I/we (*) revoke the contract concluded with you for the purchase of the following items (*) / the provision of the following service (*).

– Ordered on (*) / received on (*)

– Name of the customer

– Address of the customer

– Signature of the customer (only for written communication)

– Date

(*) Please delete where inapplicable.

Exclusion or premature termination of the right of withdrawal

The right of withdrawal does not apply to contracts for the provision of goods that are not prefabricated and for which the consumer's individual selection or determination is crucial to their production, or which are clearly tailored to the personal needs of the consumer;
for the delivery of perishable goods or goods whose expiration date would be quickly exceeded;
for the provision of alcoholic beverages, the price of which was fixed at the time of conclusion of the contract but which can only be delivered at the earliest 30 days after the conclusion of the contract, and whose current value depends on market fluctuations over which the entrepreneur has no influence;
for the delivery of newspapers, magazines, or illustrated periodicals, with the exception of subscription contracts.
The right of withdrawal expires prematurely in cases of
the provision of sealed goods that, for reasons of health protection or hygiene, are not suitable for return if their sealing has been removed after delivery;
the provision of goods which, after delivery, have been inseparably mixed with other goods due to their nature;
the provision of sound or video recordings or computer software in a sealed package if the sealing has been removed after delivery.

Cancellation policy for consumers for a contract for the regular delivery of goods over a set period of time

Cancellation Information

A consumer is defined as any natural person who concludes a transaction that cannot primarily be attributed to their commercial or independent professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reasons. The withdrawal period is fourteen days from the day you or a third party designated by you, who is not the carrier, take possession of the first goods. To exercise your right of withdrawal, you must inform us (Ermin van Elst, Email: info@vanelst.ch) by means of a clear statement (e.g., by post or email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notice of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

In the event of a withdrawal from this contract, we will promptly and no later than fourteen days from the date on which we receive your notice of withdrawal from this contract, refund all payments made by you, including delivery costs (excluding any additional costs that may arise if you have chosen a different type of delivery than the cost-effective standard delivery offered by us). We will use the same means of payment for the refund as you used in the original transaction unless expressly agreed otherwise with you; under no circumstances will you be charged fees for this refund. However, we reserve the right to withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. The goods must be returned or handed over to us immediately, but no later than fourteen days from the day you inform us of the withdrawal from this contract. The deadline is met if the goods are dispatched before the expiration of the fourteen-day period.
You bear the direct costs of returning the goods.
You are only responsible for any diminished value of the goods if this loss in value is attributable to handling the goods in a manner not necessary for inspecting the quality, characteristics, and functionality of the goods.

Sample Withdrawal Form

(If you wish to cancel the contract, please fill out and return this form.)
– To Ermin van Elst, Email: info@vanelst.ch:
– I/we (*) hereby revoke my/our (*) decision to withdraw from the concluded contract for the purchase of the following items (*)/ the provision of the following service (*)
– Ordered on (*)/ received on (*)
– Name of the buyer(s)
– Address of the buyer(s)
– Signature of the buyer(s) (only in case of written notification)
– Date
—————————————
(*) Please strike through any irrelevant information.

Exclusion or Premature Termination of the Right of Withdrawal

The right of withdrawal does not apply in cases of contracts for the provision of goods that are not prefabricated and for which the consumer's individual selection or determination is crucial, or that are explicitly tailored to the personal needs of the consumer;
for the delivery of perishable goods or goods whose expiration date would be quickly exceeded;
for the provision of alcoholic beverages where the price was agreed upon at the time of contract but can be delivered no earlier than 30 days after the contract is concluded, and whose current value depends on market fluctuations beyond the control of the entrepreneur;
for the delivery of newspapers, magazines, or illustrated periodicals, with the exception of subscription contracts.
The right of withdrawal expires prematurely in cases
of the provision of sealed goods that, for reasons of health protection or hygiene, are not suitable for return if their seal is removed after delivery;
of the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
of the delivery of sound or video recordings or computer software in a sealed package, if the seal is removed after delivery.

Cancellation policy for a contract for the delivery of digital content that is not delivered on a physical data carrier

Consumer Definition

Individuals who enter into contracts that cannot predominantly be attributed to their commercial or independent professional activity are considered consumers.

Right of Withdrawal

Within fourteen days of concluding the contract, you have the option to withdraw from this agreement without providing reasons. The withdrawal period commences on the day of contract conclusion. To exercise your right of withdrawal, you must inform us (Ermin van Elst, Email: info@vanelst.ch) of your decision to withdraw from this contract through a clear statement, for instance, by sending a letter or an email. While the use of the provided sample withdrawal form is possible, it is not obligatory. To comply with the withdrawal period, it is sufficient to send the notice of exercising the right of withdrawal before the expiration of the deadline.

Consequences Following Revocation

In the event of withdrawal from this contract, we will promptly and no later than within fourteen days from the date we receive your notification of revocation, reimburse you for all payments received, including delivery costs (except for additional costs resulting from choosing a delivery option other than the least expensive standard delivery offered by us). We will utilize the same payment method you used in the initial transaction for the reimbursement, unless expressly agreed otherwise; in no case will fees be charged for this refund.

Sample Withdrawal Form

(If you wish to cancel the contract, please complete this form and return it.)
– To Ermin van Elst, Email: info@vanelst.ch
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following items (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for communication on paper)
– Date
—————————————
(*) Delete where inapplicable.

Exclusion or Premature Extinguishment of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the provision of digital content. An early termination of the right of withdrawal also occurs if we have commenced the execution of the contract after you have expressly given your consent and simultaneously confirmed that you lose your right of withdrawal with the commencement of our contract fulfillment. Please note that we may make the conclusion of the contract dependent on the mentioned consent and confirmation.